Frequently Asked Questions
My phone updated to Android 9 (PIE) and I can no longer record both sides of the audio?Some major system changes occurred in the Android 9 update that prevented the call audio stream from being acquired.
In some countries, the manufacturers of various devices have opted to "allow" both sides of the call audio in the system - however, in most cases both sides of the audio is no longer able to be obtained.
However, we have a solution available for rooted devices - which in most cases can overcome this limitation imposed by Android and enable both sides of the call recording audio!
Rooted Recording GuideRooted Recording - Magisk module install guideWe have developed a module to enable call recording on both sides, we support from Android Nougat (7.0) up to the latest version of Android Pie (9.0) on rooted devices.
1. Download the latest TotalRecall-Magisk.zip module file and save it on your device storage
Total Recall Magisk Module
2. From the Magisk Manager tool (preferably version v18.0 or above), select the "modules" from the side bar
3. Press the "+" icon to begin adding a new module to Magisk
4. Select the TotalRecall-Magisk.zip file, located on your storage
Note: On some devices, you may need to "long press" on the zip file to be able to "Open" it into Magisk.
5. The module will begin to install, once completed - be sure to reboot the device in order for the module to be loaded / installed properly
6. Once rebooted, you can now verify the call recording module is installed successfully by navigating back the to the Magisk modules and ensure that you see the module information.
Note: At any time, if you wish to uninstall the module, you can simply click on the "Trash Can" icon and reboot. This will effectively remove the entire module from your device.
7. In Total Recall, select the "Root" recording strategy and you are now set, with luck - further call recordings will have both sides of the audio.
Note: Some devices may not capture both sides of the audio with this module, in which case - if you can please contact us with your device model / manufacturer / operating system version and we will investigate further.
Do you develop custom applications?Yes, we sure do. Visit Custom Software Development and fill out the short contact form, so we can get the ball rolling!How do I find my IMEI?On Symbian devices & Some older Android models Dial *#06# on your device to obtain the device's IMEI. The application will also display the IMEI on the registration screen. If your device is CDMA, you may need to dial ##786# to obtain the info. You will want to use the HEX MEID. On all other Android devices you can check your IMEI by downloading & running the following: http://killermobile.mobi/IMEI.apk
Can you record VOIP calls and or WIFI calls?The Android operating system only offers the standard call audio stream for recording.
However, audio present in VOIP applications, or the phones standard WIFI calling mechanism is not integrated on Android - as these typically vary widely in implementation.I only hear my voice, but not the other caller?On some devices, you may not be able to acquire both sides of the audio for various manufacturer specific reasons.
However, we offer many call recording strategies in our application you can test, which may be able to acquire both sides of the audio.
If nothing appears to successfully acquire both sides of the call audio and your phone is rooted - then we have a special module that may be able to enable both sides of the call audio stream.What are the call recording strategies in your application?Given the wide selection of Android device variants, not all devices can enable both sides of the call audio out of the box. It is also subject to manufacturer limitations, operating system versions and other variables!
We introduced call recording strategies to overcome these limitations on most devices, typically - our call recording app will automatically find the "best" strategy during recording in order to acquire both sides of the call audio.
However, if you find that none of these strategies in the application can acquire both sides of the call audio and your device is rooted - you can try out the rooted recording strategy which has more system privilege to attempt to enable both sides of the call audio.
Rooted Recording Guide
Why can the play store version not acquire the telephone number after the call?
- Google policy changes
Google now restrict the use of permissions
PROCESS_OUTGOING_CALLS and READ_CALL_LOGS for
all applications on the Play Store.
With this change, we can no longer automatically obtain
the incoming or outgoing number during a call.
However you can manually set the call details by renaming
the call from the list of recordings.
What devices are compatible with your Total Recall Call Recorder app?For a full list of compatible Android devices see here: https://killermobile.com/android-call-recorder
How can I root my device?Android has literally tens of thousands of manufacturer variant devices and rooting is usually specific to each model and manufacturer.
A method to acquire information on rooting your device can be found on a Google search, by inputting the manufacturer, model and current operating system version.
Eg. "Samsung S9 9.0 root"
Unfortunately, there is no simple universal method to root a device and requires careful guidance based on your device model.What is root and why is `Rooted Recording` required on some devices?A general overview of what "root" is on Android can be best explained here:
WIKI (Rooting Android)
On some devices, both sides of the call audio cannot be acquired from the android system directly,
this is particularly the case as of Android 9.0 due to new security changes in how audio policies are managed on the device.
Rooted recording, on some devices, can overcome this limitation as it's not restricted by the system - due to having elevated privileges and thus allows direct access to the call audio.
Can you accept payment via Bank Draft/Wire?Unfortunately no. The fact of the matter is, our bank would charge us $40 to receive an international incoming wire - far more than what we charge for a single application. We can however accept payment via Credit Card and Paypal as well as directly from the App & Play Store which offer various other payment options.How can I purchase Your Software?What is your Refund Policy?Full featured trial periods are available for ALL of our products. Because of this, we insist that you test the application prior to purchase. No refunds can be made once your device has been registered.