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What are the call recording strategies in your application?
Given the wide selection of Android device variants, not all devices can enable both sides of the call audio out of the box. It is also subject to manufacturer limitations, operating system versions and other variables!

We introduced call recording strategies to overcome these limitations on most devices, typically - our call recording app will automatically find the "best" strategy during recording in order to acquire both sides of the call audio.

However, if you find that none of these strategies in the application can acquire both sides of the call audio and your device is rooted - you can try out the rooted recording strategy which has more system privilege to attempt to enable both sides of the call audio.

Rooted Recording Guide





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